125 full-time in-house chat agents. No freelancers or contractors. All of our agents work under one roof.
Since Chatbirds inception, we have generated over 1 million leads for our clients.
Dedicated QA Team
We have an entire team that analyzes each response and works on making it better every time.
AI and Machine Learning
Automate how you sell, market, and support to accelerate growth across the customer lifecycle. Our team will always be there as backup.
Work With All Platforms
We can integrate with any live chat software that you use (Intercom, Drift, Olark, Crisp, LiveChat) or install one for you.
Data security is our top priority. All our agents are under strict non-disclosure and non-solicitation agreements.
AI seamlessly integrated with human intelligence
"Providing after-hours support was one of the best investments we made in our customer acquisition and retention. We learned that we missed out on so many potential prospects when we were not there 24/7! Outside of business hours, customers don’t need to wait for our email response the next morning — they can just message us at any time."
Robert Miller CRO, SaaS
"The team at Chatbirds takes customer success to the next level! We are a lean company, so most of our employees multitask: from helping with the product to sending emails and answering the live chat. As a result, we were less effective. After we outsourced the live chat to Chatbirds, our team’s productivity increased dramatically!"
Lisa Johnson Co-founder, eCommerce
+1 free month
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Bot setup extra
To see one of the bots in action - click on the first live chat message you received on our website.
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Our agents are well trained to provide both technical and non-technical support questions. On rare occasions, when we are asked a question we are not able to answer, we will transfer the request to your team and notify you immediately.
What Hours Do You Cover
We can provide support at any time! It’s up to you whether you want us to work 24/7, or just provide support during off-hours.
What Happens If I Don’t Use All The Chats In The Month?
No worries! All your unused chats will carry over to the next month.
What If I Need Extra Chats During The Month?
We’re happy to hear about more than expected traffic! You will have an option to upgrade to a larger package or purchase additional chats ad-hoc. The price per additional chat depends on your package.
Is There A Minimum Contract Term?
Nope – you pay per month and can stop at any time.
Is My Data And Customer Information Secure With You?
We never compromise on the security of your data and have implemented stringent data security measures to ensure the complete confidentiality of your information. Chatbirds representatives sign non-disclosure, and non-solicitation agreements further protecting you and your customers.